Effective Date: November 1, 2025

 

This Privacy Policy explains how The Connection Studio, LLC d/b/a Kinked (“we,” “our,” “us”) collects, uses, and protects your personal information.

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1. Information We Collect

 

We may collect the following:

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Personal Information

• Name

• Phone number

• Email address

• Date of birth

• Government-issued ID

• Payment details (processed securely by third parties)

• Membership information

• Background check authorization

• Medical history and information

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Booking & Usage Information

• Session history

• Membership tier

• Attendance

• Payments

• Cancellations
   

Website & Device Information

• IP address

• Browser information

• Cookies and analytics

• Traffic and usage logs
   

Security Information

• Video security for the premises (no recording in private session rooms)

• Metal detector logs

• Incident reports

 

2. How We Use Your Information

We use your data to:

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• Process bookings through Mindbody

• Manage your membership

• Verify age and identity

• Perform background checks

• Contact you about updates or changes

• Process payments through Square

• Improve our website and services

• Ensure safety and security in the studio

• Send marketing communications (with your consent)

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3. Payment Processing

All electronic payments are securely processed through Square, Inc.

 

Kinked does not store or access your full credit card information.
However, Square, Inc. may store your payment details to enable membership billing, recurring payments, and future bookings.

 

You may also pay exact cash in studio for eligible charges.

 

All financial data stored and processed through Mindbody is protected using PCI-compliant, industry-standard security measures.

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4. Marketing Communications

If you provide your email, you consent to receive:

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• Marketing messages

• Updates

• Promotional information

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You may unsubscribe at any time.

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5. Information Sharing & Third-Party Service Providers

We do NOT sell your data.

We may share your information only with:

• Mindbody (booking system)

• Square, Inc. (payment processor

• Background check services

• Security staff

• Legal authorities (if required by law)

 

WellnessLiving:
We use Mindbody as our scheduling, booking, membership management, and customer account system. When you create an account, book a session, purchase a membership, or interact with our studio through Mindbody, certain information (such as your name, email, phone number, appointment history, and membership details) is stored and processed within their platform.

 

Mindbody acts as a third-party data processor, meaning they collect and store information on our behalf to provide their services.
We do not control their internal security measures, retention policies, or data processing practices. We recommend reviewing Mindbody’s Privacy Policy to understand how they handle personal information.

 

We only share the minimum amount of information required for:

• managing your membership

• booking and scheduling sessions

• processing payments

• sending appointment reminders

• account management and support

 

Your data will not be sold or shared with any unrelated third parties.

 

6. Cookies & Analytics

Our website may use:

• Cookies

• Tracking pixels

• Analytics tools

• Social media integrations

• Third-party marketing services

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These may track your browsing behavior for analytics or advertising.

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7. International Compliance (GDPR / CCPA)

Even though we operate in the United States, we include the following protections:

 

Your Rights May Include:

• The right to request access to your data

• The right to request deletion

• The right to request corrections

• The right to opt out of marketing

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Requests may be sent to:
play@kinkedstudiofortmyers.com

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8. Data Security

We use reasonable security measures to protect your information, including:

• Encryption

• Secure servers

• Restricted access

• On-site security and surveillance

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No data transmission is 100% secure, and you use our Services at your own risk.

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9. Data Retention

We retain information as long as required to:

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• Maintain membership records

• Comply with legal requirements

• Resolve disputes

• Enforce studio rules

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10. Changes to This Policy

We may update this Privacy Policy at any time.
 

Updates will be posted on our website with a new effective date.

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11. Contact Information

For questions about privacy:
play@kinkedstudiofortmyers.com